Privacy Policy

Privacy Policy

Effective date: July 24, 2026
Last updated: July 24, 2026

FiveSeasonStuff (“FiveSeasonStuff,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.fiveseasonstuff.com, purchase our products, create an account, contact us, interact with our marketing, or use other services that link to this Privacy Policy (collectively, the “Services”).

Contents

  1. Scope and data controller
  2. Information we collect
  3. Sources of information
  4. How we use information
  5. Legal bases for processing
  6. Cookies, analytics, and advertising
  7. How we disclose information
  8. Sale, sharing, and targeted advertising
  9. Data retention
  10. International transfers
  11. Data security
  12. Your privacy rights and choices
  13. Children’s privacy
  14. Changes to this policy
  15. Contact us

1. Scope and data controller

FiveSeasonStuff is the controller of personal information processed through the Services unless we state otherwise. This Privacy Policy applies to our website, online store, customer service, order fulfillment, marketing, and internal business operations.

Our Services may link to websites, marketplaces, payment services, social networks, or other services operated by third parties. Those parties process information under their own privacy policies, and we encourage you to review them.

2. Information we collect

Depending on how you interact with us, we may collect the following categories of information:

  • Contact and account information: name, username, email address, telephone number, password or account credentials maintained in protected form, and communication preferences.
  • Order and transaction information: products purchased, order number, purchase date, price, discounts, billing address, shipping address, delivery information, returns, refunds, and customer-service history.
  • Payment information: payment method and transaction status. Payment-card and wallet details are generally collected and processed directly by payment processors rather than stored by FiveSeasonStuff.
  • Communications: messages, emails, reviews, survey responses, photographs or files you send us, and records of requests or complaints.
  • Device and usage information: IP address, browser type, device type, operating system, language, approximate location derived from IP address, pages viewed, referring URLs, interaction events, session information, and cookie or similar identifiers.
  • Marketing information: newsletter or promotional subscriptions, campaign interactions, advertising attribution, and your choices about marketing and cookies.
  • Fraud-prevention and compliance information: information used to authenticate transactions, protect accounts, prevent misuse, comply with tax or customs requirements, and respond to lawful requests.

Please do not send us sensitive personal information that we have not requested. If information is required to complete a transaction or provide a requested service, declining to provide it may prevent us from completing that transaction or service.

3. Sources of information

We may obtain information:

  • directly from you;
  • automatically when you use our Services;
  • from payment processors, ecommerce and account providers;
  • from shipping carriers, fulfillment providers, and customs agents;
  • from marketplaces and sales channels when you purchase our products there;
  • from analytics, advertising, and marketing providers;
  • from fraud-prevention, identity-verification, and security providers; and

4. How we use information

We may use personal information to:

  • provide, maintain, personalize, and improve the Services;
  • create and administer customer accounts;
  • process payments, orders, deliveries, returns, refunds, and warranties;
  • communicate about orders, accounts, support requests, and service notices;
  • respond to questions, complaints, and other requests;
  • send marketing communications where permitted by law and according to your preferences;
  • measure website, product, and marketing performance;
  • personalize content and advertising where permitted;
  • detect, investigate, and prevent fraud, abuse, and security incidents;
  • protect our rights, users, personnel, systems, and property;
  • comply with legal, tax, accounting, customs, and regulatory obligations;
  • establish, exercise, or defend legal claims;
  • create aggregated or de-identified information that cannot reasonably be used to identify an individual.

Where laws such as the UK General Data Protection Regulation or the European Union General Data Protection Regulation apply, we rely on one or more of the following legal bases:

  • Contract: processing necessary to provide requested services, fulfill orders, process returns, or administer accounts.
  • Legitimate interests: operating and improving our business, securing our Services, preventing fraud, providing customer service, measuring performance, and conducting proportionate direct marketing where permitted.
  • Consent: where you consent to marketing, non-essential cookies, certain advertising, or another specified activity. You may withdraw consent at any time without affecting earlier lawful processing.
  • Legal obligation: processing necessary to comply with applicable laws, regulations, court orders, tax rules, or lawful government requests.
  • Legal claims and vital interests: processing necessary to protect rights or safety, or to establish, exercise, or defend legal claims.

6. Cookies, analytics, and advertising

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate the website, remember preferences, understand usage, prevent fraud, measure campaigns, and provide or assess advertising.

These technologies may include:

  • Strictly necessary technologies required for security, shopping-cart functions, checkout, account access, and core site operation;
  • Preference technologies that remember choices such as language, currency, and display settings;
  • Analytics technologies that help us understand traffic, performance, and how visitors use the Services; and
  • Advertising technologies that measure campaigns, limit repetition, attribute conversions, or help present relevant advertising.

Where required by law, we request consent before using non-essential cookies or similar technologies. You can use the cookie-preference tool made available on our website, adjust your browser settings, or use other legally recognized opt-out methods. Blocking some technologies may affect site functions.

Some browsers or devices offer Global Privacy Control or another universal opt-out mechanism. We honor legally recognized signals where required by applicable law.

8. How we disclose information

Our online store is hosted on Shopify. Shopify processes certain personal information to provide ecommerce hosting, checkout, account, security, analytics, and related platform services. Shopify’s processing is also governed by Shopify’s Privacy Policy and other applicable Shopify terms and notices.

We may disclose personal information to the following categories of recipients:

  • Ecommerce and technology providers that host, maintain, secure, or support our website, databases, accounts, and business systems;
  • Payment processors and financial institutions that process transactions, refunds, fraud checks, and payment disputes;
  • Fulfillment, warehouse, shipping, and customs providers that process and deliver orders;
  • Customer-service and communications providers that support email, messaging, reviews, support, and service notifications;
  • Analytics, marketing, and advertising providers that help measure performance or deliver advertising, subject to applicable consent and opt-out rights;
  • Professional advisers such as accountants, auditors, insurers, consultants, and legal advisers;
  • Government authorities and other parties where reasonably necessary to comply with law, enforce agreements, respond to lawful requests, prevent harm, or protect rights and security; and
  • Transaction parties in connection with an actual or proposed merger, financing, acquisition, reorganization, sale of assets, or similar corporate transaction, subject to appropriate safeguards.

Service providers may process information only as necessary to provide services to us or as otherwise permitted by law and their agreements with us.

9. Sale, sharing, and targeted advertising

We do not sell personal information for monetary payment. However, some uses of advertising or analytics technologies may be defined as “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws, even when no money is exchanged.

Where applicable, you may opt out through our cookie-preference or privacy choices tool, a legally recognized universal opt-out mechanism, or by contacting privacy@fiveseasonstuff.com. We do not knowingly sell or share personal information of individuals under 16 years of age.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal, accounting, tax, customs, and reporting obligations, resolve disputes, enforce agreements, prevent fraud, and protect security.

Retention periods vary based on the type of information, the context in which it was collected, whether an account or business relationship remains active, legal limitation periods, and applicable contractual or regulatory requirements. When information is no longer needed, we may delete, anonymize, or securely isolate it until deletion is possible.

11. International transfers

FiveSeasonStuff operates internationally. Personal information may be processed in countries or regions other than where you live, including the United States, Hong Kong SAR, and China, and in locations where our service providers operate. Privacy laws in those locations may differ from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, which may include contractual protections, adequacy decisions, or other lawful transfer mechanisms. You may contact us for information about applicable safeguards.

12. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include access controls, authentication, encryption in transit where appropriate, credential protection, monitoring, backups, and restrictions based on business need.

No transmission or storage system is completely secure. You are responsible for protecting your account password and devices and for notifying us if you suspect unauthorized access.

13. Your privacy rights and choices

Account and communication choices

  • You may update certain account information through your account or by contacting us.
  • You may unsubscribe from promotional email using the unsubscribe link in the message. We may still send non-promotional communications about orders, accounts, security, or legal matters.
  • You may manage cookies and related choices as described in Section 7.

Privacy rights

Depending on your location and applicable law, you may have the right to:

  • request access to or a copy of personal information we hold about you;
  • request correction of inaccurate personal information;
  • request deletion of personal information;
  • request restriction of or object to certain processing;
  • request portability of certain information;
  • withdraw consent where processing is based on consent;
  • opt out of sale, sharing, targeted advertising, or certain profiling where applicable;
  • limit certain uses or disclosures of sensitive personal information where applicable;
  • appeal our decision on a request where applicable; and
  • complain to an applicable privacy or data-protection authority.

To make a request, email privacy@fiveseasonstuff.com. Please describe your request and the account, email address, or transaction involved. We may need to verify your identity and authority before acting. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

We will respond within the period required by applicable law. Certain information may be exempt from a request, including information we must retain to complete a transaction, protect security, comply with law, or establish or defend legal claims. We will not discriminate against you for exercising an applicable privacy right.

14. Children’s privacy

The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or Services. We will post the revised policy on this page and update the “Last updated” date. Where required, we will provide additional notice or request consent before a material change takes effect.

16. Contact us

FiveSeasonStuff is responsible for the processing described in this Privacy Policy. For questions, concerns, or privacy-rights requests, contact:

FiveSeasonStuff
Privacy email: privacy@fiveseasonstuff.com
Customer service: service@fiveseasonstuff.com
Website: https://www.fiveseasonstuff.com